← esignPoint

Terms of service

Last updated 10 October 2026

These terms are an agreement between TranSecure Consulting Limited, a company registered in England and Wales of 124 City Road, London EC1V 2NX, United Kingdom (company number 15101385) (“we”, “us”), and the organisation or person who creates an account (“you”). By creating an account or using esignPoint you accept them. If you accept for an organisation, you confirm you have authority to bind it. esignPoint is for business use and you must be at least 18.

1. The service

esignPoint lets you draft, review, send and sign agreements electronically, with an audit trail, and, on some plans, use optional business apps (tasks, CRM, HR, procurement, finance and analytics) and AI assistance. Which features you get depends on your plan. We may improve, change or retire features; where a change removes something material from a paid plan we will give reasonable notice.

2. Accounts

  • Give accurate information and keep it up to date.
  • Keep your credentials secure. You are responsible for activity under your account and for the people you invite, including their permissions.
  • Tell us promptly at support@esignpoint.com if you suspect unauthorised access.

3. Plans, trials, fees and billing

  • Prices are per seat per month, in pounds sterling, and exclude VAT and any other applicable tax, which is added at checkout where it applies. The price shown at checkout is the price you pay. We may offer regional pricing based on where your organisation is located; it is for organisations based in the eligible country, and we may ask for evidence and move you to the standard price if you are not eligible.
  • Subscriptions renew automatically each month until cancelled. Payment is taken by card through our payment provider, Stripe.
  • Free trials. We offer a free trial of the length shown on the billing page before you start (14 days as standard; we may agree a longer one for a particular organisation). One trial per organisation. A card is required. Unless you cancel before the trial ends, your paid subscription starts and you will be charged.
  • Changing seats or plan. Seat counts and plan changes are made through the billing page and take effect as shown there.
  • Cancelling. You can cancel at any time from the billing page. Cancelling stops renewal: your plan stays active until the end of the period you have already paid for (or, during a trial, until the trial ends), and then your organisation moves to the Free plan. You can undo a cancellation before then. We do not refund part-used periods unless the law requires it or we agree otherwise; if something has gone wrong, contact support.
  • Failed payments. If a payment fails we will tell you and Stripe may retry. If it stays unpaid we may suspend paid features or move you to the Free plan.
  • Price changes. We will give at least 30 days’ notice of an increase to a plan you are on; it applies from your next renewal.
  • Free plan limits. The Free plan has limits (for example on members and agreements per month) shown on the billing page, and we may enforce them.

4. Your content

You own the documents and data you put into esignPoint (“your content”). You give us a licence to host, process, transmit and display it only as needed to provide the service to you and the people you share it with. You are responsible for your content, for having the right to use it, and for any consents or notices needed for personal data in it. Where we process personal data in your content for you we act as your processor under our privacy notice; a data processing agreement is available on request.

5. Electronic signatures and documents

  • In the UK, electronic signatures are generally capable of being legally valid, but the rules differ by document type and country. Some documents need other formalities (for example witnessing, notarisation or a wet-ink signature). Checking that esignPoint is suitable for a particular document is your responsibility.
  • We provide a tool, not legal advice. Templates, clause libraries and AI drafting are starting points that you must review, and may need advice from a qualified lawyer.
  • One-time codes and identity verification help reduce the risk of the wrong person signing; they are aids, not guarantees of identity.
  • The audit trail and certificate record what happened in our system; they are evidence, not a ruling on a document’s enforceability.

6. AI features

AI output may be inaccurate, incomplete or unsuitable. Review it before you rely on it or send it to anyone. You are responsible for decisions you make using it.

7. Acceptable use

You must not:

  • break the law, or use the service for fraud, forgery, or to deceive anyone about who is signing;
  • upload content you have no right to use, or that is unlawful, infringing, or malicious;
  • attempt to access other customers’ data, probe or disrupt the service, or bypass limits or security;
  • send unsolicited bulk or abusive messages through the service;
  • resell the service or use it to build a competing product, or reverse engineer it except as the law allows.

We may remove content or suspend an account that breaks these rules, and may report unlawful activity.

8. Third-party services

The service relies on providers such as Stripe, our email, hosting, identity-verification and AI providers, and on any integrations you switch on. Their own terms may apply to you, and we are not responsible for services we do not control.

9. Availability and support

We aim to keep the service available and secure but do not promise it will be uninterrupted or error-free, and we may carry out maintenance. Support is by email at support@esignpoint.com. Beta or pre-release features are provided as they are.

10. Our intellectual property

We and our licensors own the service, its software and branding. We give you a limited, non-exclusive, non-transferable right to use it while your account is active. If you give us feedback we may use it without obligation to you.

11. Ending the agreement

  • You can stop using the service and cancel at any time. Download anything you need first.
  • We may suspend or end your account if you materially break these terms, if you do not pay, if we must by law, or to protect the service or others; where practical we will warn you first.
  • When your account ends, we delete or anonymise your content as set out in the privacy notice, apart from records we must keep. Sections that by their nature should survive (including liability, governing law and payment obligations already due) do.

12. Warranties

To the extent the law allows, the service is provided “as is” and we exclude all implied warranties and conditions, including fitness for a particular purpose. Nothing in these terms removes rights you cannot lawfully give up.

13. Liability

  • Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
  • Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, however arising.
  • Subject to that, our total liability to you for all claims in connection with the service in any 12-month period is limited to the fees you paid us in that period, or £100 if you are on the Free plan.
  • You will compensate us for third-party claims and losses arising from your content or from your breach of the acceptable use rules.

14. Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the app. If you do not agree, you can cancel before they take effect; continuing to use the service afterwards means you accept them.

15. General

  • These terms and our privacy notice are the whole agreement between us about the service.
  • You may not transfer your rights under these terms without our consent; we may transfer ours to a successor to the business.
  • If part of these terms is unenforceable the rest continues. A delay in enforcing a right is not a waiver of it.
  • Neither of us is liable for delay or failure caused by events beyond reasonable control.
  • Only you and we have rights under this agreement; no one else may enforce it under the Contracts (Rights of Third Parties) Act 1999.
  • We may give notices by email to the account owner or in the app.

16. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that where you are a consumer you keep any mandatory rights and local court access the law gives you.

17. Contact

TranSecure Consulting Limited, 124 City Road, London EC1V 2NX, United Kingdom. Email support@esignpoint.com.