Published at Thursday, December 27th, 2018 - 13:41:15 PM. Home Design. By Alice Scott.
White Glove Delivery. This one has always brought a smile to my face as I remember years ago a customer telling me she was rather disappointed. I asked why and she told me that the delivery folks werent wearing white gloves when they delivered her furniture. Well... white glove delivery is just an expression used that indicates the furniture is being handled by moving professionals into your home. This is actually a very premium service that not many online retailers offer due to the high costs of the service. The advantage though is that a professional moving company is hired to pickup your furniture and bring it to your home where two professional furniture movers will bring your furniture into the room you need it and help un-box it. If your furniture comes already assembled then you are ready to go as this service usually doesnt include setup or assembly of furniture. The important thing about this service though is it gets the furniture right into the room where you need it. Much like truckline delivery you can setup a day and time window with the shipping company to schedule delivery.
Furniture retailers often ship furniture RTA which in the industry is short for (ready to assemble). This means that the product is shipped unassembled in parts and that there is some assembly required by the person receiving the furniture before they can use it. The reason for this is not to make it difficult on the person buying the furniture but as a means of packaging it in such a way to prevent shipping damage and by packaging it smaller it can ship by a less expensive means which helps to keep the pricing lower for the furniture. Some furniture is shipped assembled in the box though and depending on the size of the piece of furniture purchased you may need assistance receiving it so double check with the retailer if you are unsure. I always liked the retailer joke that said they tried shipping people with the furniture to assemble it but they often got lost or never made it back so they dont ship people to assemble the furniture anymore. (Anyone need me shipped to Hawaii to assemble some beds?) A very good question. Fortunately most furniture arrives just fine when shipped and rare is it that problems happen. However there are times when perhaps a forklift accidentally runs through a box or an item is accidentally impacted and its best to be prepared for what to do when this happens. Since it doesnt happen often, customers are not always prepared for what to do if their furniture has suffered damage in shipping.
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